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SYSTEM PROBLEM REPORTThis is a form to make the report of problems consistent, allowing records of problems to be kept, and a method of discouraging users from reporting faults in the first place.Your name:
The date?
The date of the first occurrence:
Problem Severity Minor Minor Minor Minor
Which machine?
Which areas are at fault?
Communications Network
User Disk
Mouse Rats
Manufacturer Screen
Your manager Duh I don't know
Everything
Is it plugged in? Yes No
Is it turned on? Yes No
Has it been stolen? Yes No
Have you tried to fix it yourself? Yes No
Have you made it worse? Yes No
Have you read the manual? Yes No
Are you sure you read the manual? Yes No
Are you absolutely certain you've read the manual?Yes No
Did you understand it?Yes No
If `Yes' then why can't you fix it yourself?
Is the equipment unexpectedly noisy?Yes No
If `Yes', what sort of noise?
Grinding Whirring
Scraping Whining
Sandpaper A pig farting
Rattling
Is there a smell of burning? Yes No
If `Yes' is the equipment on fire? Yes No
If `Yes', why are you sitting in front of it?
Is the fault repeatable? Yes No
If `no', then why are you worried about it?
If `yes', then why are you still doing that?
What were you doing (with the equipment) at the time the fault occurred?
If `nothing' explain why you were logged in.
Are you sure you aren't imagining the problem? Yes No
Do you have any independent witnesses of the problem? Yes No
Describe the problem.
Now, describe the problem accurately.
Speculate wildly about the cause of the problem.
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